About us

Our vision is a world where no one has to sleep on the streets of London, and we’re working every day to achieve this. By partnering with churches and community centres to provide shelter and support, Glass Door is committed to supporting people get—and stay—off the street.

Based in London, Glass Door coordinates the UK’s largest network of open-access services for people affected by homelessness. During the COVID-19 pandemic, new services were launched to ensure people experiencing homelessness could safely stay in individual rooms and had access to food and support to move beyond homelessness.

Before the pandemic, Glass Door ran emergency winter shelters in partnership with churches in West and South West London. Year-round, people find advice and support to end their homelessness through trained caseworkers based at partnering drop-in centres. Our shelters save lives, and our support services help change lives.

We believe everyone has inherent dignity and we welcome those who turn to us as our guests.

We are open to all, space permitting. We do not require our guests to fill in long, complicated forms or prove they have a local connection to gain access to our services.

As an independent charity that receives no funding that impedes our open access policy, it is thanks to the support of individuals, partners, churches, community groups, businesses and trusts and foundations that we can continue to provide shelter and support to those who need it most.